pedro 🍉 on Nostr: User support is now, more than ever, largely symbolic, and companies employ all sorts ...

User support is now, more than ever, largely symbolic, and companies employ all sorts of ploys to ensure you will never reach a person who can actually solve your problem unless you invest many hours of your time trying to figure out how to get to them. I'm not saying it's something which was intentionally crafted, but it seems to be an emergent behaviour which is rewarded, as users will eventually grow tired of trying and will accept the service as it is - no need to fix anything. There will always be a minority of those who switch to a competitor, but the quality being awful pretty much everywhere, most won't bother.