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Its a good question, hard to answer. Making people care? I think such people would exist on a normal curve: a minority would never care, no matter what they experience, a minority up the other end would always care, without any personal trauma to initiate empathy.
The majority under the curve would suffer varying degrees of empathy. I've learned this: most people only tend to change when they are forced to due to circumstances.
I don't think there is a clear answer.