"Exit, Voice, and Loyalty" by Albert Hirschman
Figured I'd give the primary source a read given how often the ideas come up. I had never realised that it was mostly about customer satisfaction and very little about governance.
https://eurosky.social/xrpc/com.atproto.sync.getBlob?did=did:plc:izttpdp3l6vss5crelt5kcux&cid=bafkreidjwa6ollapqgrurehb5xtkzlei4q3dahdclebzp46y3ta4sbccte