Merri on Nostr: I dunno, my experience is that they're not always aware or even able to fix their ...

I dunno, my experience is that they're not always aware or even able to fix their stuff. For years I had an issue with modem sometimes forcefully being unable to reconnect, and had to manually go run "fix issue" self service using other connection. That fixed it, but their automated message claimed the problem would be on my side. Resetting hardware etc. never fixed anything for me.

Of course totally different case except for the point of ISP knowing about their issues.