One can argue their customer (who choose to participate in that program) keys are not any more vulnerable than someone who is holding a key/seed with a family member or at a locker at the office/gym/etc.
This product may not be for everyone, but it’s for some people. Especially those doing multisig and those who don’t have a good place to store their seed phrase.
Pointing out the trade off is one thing, but the unnecessary FUD is cringe tbh.
