There is a 1996 book, “The Trouble with Computers” by Landauer that discusses this in detail. He mentions many problems but “targets individuals utility and usability as the main culprits”. The first chapter describes what evidence was available.
AFAIK nothing has changed qualitatively but the book was ignored and I am unaware of any more recent data.
https://direct.mit.edu/books/book/4767/The-Trouble-with-ComputersUsefulness-Usability-and