TIL the Crisis Text Line uses AI to rout people according to urgency and type of issue and to train volunteers.
They argue the volume of inquires (over a 1M annually) demands it. I'm sympathetic to this! And they are not secretive about it. Still!
[www.databricks.com/customers/cr...](https://www.databricks.com/customers/crisis-text-line )
[Customer Story: Crisis Text Li...](https://www.databricks.com/customers/crisis-text-line )
Ana Marie Cox
npub1v8…ymccu
2026-09-07 15:24:31 UTC
Author Public Key
npub1v8weyj93ee6sx943w5nktaaspkve9a60fcla6cl4cwemrvg5hdvspymccuSeen on
wss://relay.momostr.pinkPublished at
2026-09-07 15:24:31 UTCEvent JSON
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