Anthony Horton on Nostr: I'm not even exaggerating for lols here, that's literally what Microsoft support ...

I'm not even exaggerating for lols here, that's literally what Microsoft support tells you to do. "If you created a custom template in Word you can use it in Word for the web after you save it as a document (.docx) file in OneDrive", i.e. there is no way to create a .docx from a .dotx in Word for web, you have to do that in an actually functional word processor first.

Microsoft half-arsed their web apps to an amazing degree. There are a bunch of things where the official answer to "How do I do X in Office 365?" is "That's the neat part, you don't." Editing the metadata of a document is another annoying one. Need to change the author or title fields? Got to download the file and use the desktop version for that.

https://support.microsoft.com/en-us/word/use-my-custom-templates-in-word-for-the-web